Thank you for your interest and visiting the website. We respect and commit to keeping your private information confidential.
The privacy policy explains how we receive, use and (in certain cases) disclose your personal information.
Protecting personal data and building customer trust is very important to us. Therefore, we will use your name and other information related to you in accordance with the content of the Privacy Policy. We only collect necessary information related to sales transactions.
We will keep customer information for as long as required by law or for any other purpose. You can access the website and browse without having to provide personal details. At that time, you are anonymous and we cannot know who you are if you do not log in to your account.
1. Collect personal information
– We collect, store and process your information for the purchase process and for future notices related to the order, and to provide services, including certain personal information: brand, name, gender, date of birth, email, address, delivery address, phone number, fax, payment details, card payment details or bank account details.
– We will use the information you have provided to process orders, provide services and information requested through the website and according to your requests.
– Furthermore, we will use that information to manage your account; Verify and conduct online transactions, identify web visitors, research demographics, send information including product and service information. If you do not want to receive any of our marketing communications, you can opt out at any time.
– We may pass your name and address to a third party who will deliver the goods to you (for example to a courier or supplier).
– Your order details are stored by us, but for security reasons, we cannot make them available directly. However, you can access information by logging into your account on the web. Here you will see your order details, received and sent products and email, bank and newsletter details that you subscribe to.
– You commit to keeping your personal data confidential and are not allowed to disclose it to third parties. We do not accept any responsibility for password misuse if this is not our fault.
– We may use your personal information for market research. All detailed information will be hidden and used for statistics only. You can refuse to participate at any time.
– Purpose of collecting personal information
Personal information of members can be used by us for the following legal purposes:
– Used to confirm orders when customers want to buy any product on the website
– Used to send announcements, carry out advertising and PR programs for new services used on the website
+ Provide information about services by email,
+ Used to analyze customer consumption trends, with the purpose of building new services, or improving old services.
+ Used to contact members when we investigate customer information, organize promotions, exchange opinions and information on the review and comment board.
+ Used to answer customer questions: we will answer members by email, phone, or send a letter to the member’s address, when members have questions.
– Scope of information use
We will retain your personal information for as long as it is necessary for our legitimate business activities to retain it to provide services or products to you, or as required or permitted of current law.
How long your data will be retained will also depend on how you use our website and services (for example, if you are logged in as a member or you are accessing our website as a member). as a visitor) and depending on the purpose for which the information you provide will be used.
– People or organizations that may have access to that information
Variis Gems and related departments advise and support customer purchases.
In case of legal requirements: drlacir is responsible for cooperating in providing customer personal information upon request from judicial agencies including: Procuracy, courts, and related police investigation agencies. related to certain legal violations by customers. In addition, no one has the right to violate customers’ personal information.
– Address of the information collection and management unit
VARIIS GEMS GEMSTONE – VARIIS GEMS BUSINESS HOUSE
Contact address: 205 N Habor Blvd Santa Ana, CA 92703
Email: [email protected]
For questions about the collection and processing of information related to individual consumers, customers can contact: (626) 426 9001
– Methods and Tools for Consumers to Access and Edit Data
Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do this.
Customer information is collected via company email where customers contact to request products and services. When customers need to change personal information, please contact the email address [email protected]
Customers have the right to submit a complaint if they have suspicions about the disclosure of personal information to the website administrator. The website management board must be responsible for receiving and resolving customer complaints promptly.
2. Security
– We take appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to your information.
– We advise you not to give payment details to anyone by e-mail, we are not responsible for any losses you may incur in exchanging your information. customers via internet or email.
– You absolutely do not use any programs, tools or other forms to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or encourage any activities to interfere, sabotage or infiltrate the website system’s data. Any violation will result in the deprivation of all rights and will be prosecuted before the law if necessary.
– All transaction information will be kept confidential, but in case of request by law enforcement agencies, we will be forced to provide this information to law agencies.
The terms, conditions and content of this website are governed by the laws of Vietnam and the Vietnamese courts have jurisdiction.
3. Customer benefits
– You have the right to request access to your personal data, and the right to request us to correct errors in your data without charge. You have the right at any time to ask us to stop using your personal data for marketing purposes.
4. Customer complaint handling process with 5 basic steps
Below is a 5-step process to handle customer comments most effectively:
Step 1: Receive customer complaints
When a shop owner receives a complaint from a customer, the first thing to do is listen to the problem and focus on what the consumer is experiencing. In this step, shop staff need to maintain a professional attitude and have the skills to handle situations quickly.
Step 2: Find out the incident and identify the problem
After listening to customer feedback, shop staff should calmly exchange information with customers to understand the problem better. At this point, employees may ask questions such as: What do you mean? Can you provide an example for me? Can you talk more about that?… to learn and exploit the issue more clearly?
Step 3: Come up with a solution
Once you have listened to opinions and identified the problem, the shop needs to come up with a solution. Accordingly, if the issues fall within their authority, the customer service staff can decide for themselves. But if the incident is related to another department and requires time to check and send the problem to the competent person, the staff should make an appointment with the customer to respond with a specific and clear time.
Providing appropriate problem resolution is an important step in the complaint handling process
Providing appropriate problem resolution is an important step in the customer complaint handling process.
Step 4: Talk to customers and implement solutions
The next step is to chat with the buyer to show the shop’s interest. At the same time, the shop should send a sincere apology, proactively propose and implement solutions to handle customer complaints. This will create an opportunity for the shop to improve its image before customers. Thanks to that, consumers can sympathize and be more satisfied with the shop’s products and services.
Step 5: Monitor the results of complaint handling and customer care
After implementing the solution, the shop owner needs some time to consider whether the solution makes customers satisfied. At the same time, the shop should regularly take care of customers and learn from past problems to improve the business process.
3. Common customer complaint situations and suggestions for handling
Shop owners should refer to some common complaint situations and solutions to apply to the sales process:
3.1 Product complaints
The most common reason when buyers complain about a product is that the product is not as described or as expected by the customer. In this case, the shop should ask the customer to provide detailed information about the defective product with a confirmation image. After determining that the product has a problem, the shop should apologize and propose solutions such as refund, repair, product exchange or gift to compensate for the customer’s inconvenience.
At the store directly:
Where is the Warranty Address of Variis Gems?
At the store directly :
VARIIS GEMS GEMS – VARIIS GEMS BUSINESS HOUSE
Facebook: https://www.facebook.com/variisgems.com
Official website: https://variisgems.com
VARIIS GEMS GEMSTONE – VARIIS GEMS BUSINESS HOUSE
Business address: 205 N Habor Blvd Santa Ana, CA 92703
Phone: (626) 426 9001 – Email: [email protected]
☎: (626) 426 9001
✉: [email protected]
