GOODS INSPECTION POLICY:

Definition.

Goods inspection is to perform the tasks of checking and comparing the products/goods received in the Variis Gems package sent with the products in the customer’s order.

Regulations

Time to check goods.

Variis Gems allows customers to check in with the delivery staff at the time of receipt. Product testing is not supported.

After receiving the goods, the customer checks and discovers an error and can contact the customer service department for return support. Note, please record a video when opening the box for comparison when necessary.

Scope of goods inspection.

Customers can check the actual products received, compare and contrast the received products with the products ordered on the order after Variis Gems staff confirms the order according to the following criteria: sample photo, product code, size, color. material…

Absolutely do not peel or open product boxes with seals or guarantee stamps.

It is not allowed to scratch off codes for products with points and exchange gifts.

Processing steps when the goods received are not as ordered.

When you check, the product received is not the same as the product you ordered. Please contact hotline (626) 426 9001 or email [email protected] to meet with customer service to confirm your order.

In case Variis Gems incorrectly fills an order according to the customer’s request, the customer may not receive the goods or make payment. In case the order has been paid, the customer can request to resubmit a new order or not, Variis Gems will refund you as soon as possible.

In case Variis Gems packs the goods according to the order, but the customer changes their needs, the customer can request a return and apply the return policy. In this case, the customer will pay delivery costs (if any).

Information channels to receive customer complaints.

Users can send an email to [email protected] or call Hotline (626) 426 9001 to adjust or delete their personal data.